Questions About Our Chairs, Answered
Find answers to the most common questions about our nursing and rocking chairs, materials, and delivery.
1. What should I look for in a nursing chair?
1. What should I look for in a nursing chair?
For breastfeeding, look for a model with genuine lumbar support, wide, padded armrests to take the strain off your arms, and a quiet rocking base that won't interrupt your baby settling to sleep.
A soft, machine washable fabric also makes a real difference day to day. Take a look at our nursing chair collection, designed specifically for new parents.
2. How do I clean and care for my rocking chair?
2. How do I clean and care for my rocking chair?
This depends on the model. For fabric rocking chairs (velvet, chenille, bouclé), most of our covers are removable and machine washable at 30°C.
For outdoor models, a simple wipe down with soapy water is enough. Avoid abrasive products on metal frames. If in doubt, care instructions specific to each model are listed on the product page.
3. Can I use a rocking chair outdoors?
3. Can I use a rocking chair outdoors?
Yes. Our outdoor models are built with materials designed specifically for outdoor use: UV treated metal, synthetic rattan, weather resistant braided cord or quick drying textilene fabric.
Cushions are waterproof and removable for easy care. They're built to stay looking good and stay stable season after season, whether on a patio, in the garden or by the pool.
4. Is assembly difficult?
4. Is assembly difficult?
No, assembling our rocking chairs is quick and straightforward, usually taking between 15 and 30 minutes. Every product is delivered with an installation guide and all the fittings you need.
Some fabric models simply need the cushion to decompress before assembly. No specialist tools are required for the vast majority of our range.
5. Do you deliver across the UK?
5. Do you deliver across the UK?
Yes, we deliver throughout the United Kingdom with free delivery on every order, no minimum spend required. You'll typically receive your rocking chair within 3 to 7 working days.
Every rocking chair is carefully packaged, and we email you tracking details as soon as it's dispatched, so you can follow it all the way to your door.
6. Can I track my order?
6. Can I track my order?
Yes. You'll find an Order Tracking page on our site that lets you follow the exact progress of your order.
7. Can I return my rocking chair?
7. Can I return my rocking chair?
Yes, you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition you received it, unused, with tags attached and in its original packaging. You'll also need your receipt or proof of purchase.
8. Who pays for return shipping?
8. Who pays for return shipping?
We cover the cost of returns for a period of 30 days from the date you receive your order.
There is no restocking fee.
9. How can I get in touch?
9. How can I get in touch?
You can reach our team at hello@havennest.co.uk or via our contact page . We're available Monday to Friday, 8am–6pm GMT. We're closed on weekends and public holidays, but we'll get back to you on the next business day.

