Contact information

Last updated: 2 September 2026

How to Contact Us

If you have any questions about our products, your order, shipping, returns, or after-sales service, you can contact us using the details below.

Customer Support for UK Customers

Email: hello@havennest.co.uk
Phone: +44 7458 148713
Customer service hours: Monday to Friday, 8am to 6pm GMT. Closed on Saturdays, Sundays and public holidays.

We aim to respond to all customer enquiries within 24 business hours.

Company Information

Seller: Primus Agency LTD (trading as HavenNest)
Registered office: 160 City Road, London, EC1V 2NX, United Kingdom
Company number 13832188

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Additional Information

• All customer support for UK orders is handled in English.
• For order-related enquiries, please include your order number to help us assist you faster.
• These contact details can be used before or after placing an order for any product sold on this website.